Which phones or tablets will the app work with?
Some of the devices Freddy Bear's app will work with are as follows: iPhone 6 & 6 Plus Nexus 7 (2012 & 2013) iPhone 5 & 5s Nexus 5 iPhone 4 & 4s Samsung Galaxy Note 10.1 & 3 iPad Air (1 & 2) Samsung S3 iPad 4th generation Samsung S5 iPad 3rd generation LG G2 iPad 2 HTC One iPad mini (1 ,2 & 3 ) Sony Z1 iPod touch 5th generation Asus PadFone 2
What data could be shared?
None at all; No personal information typed into the app is accessible by Genesis or its partners.
Will my data be used for advertising purposes?
No. Personal data will never be used for marketing purposes by Vivid, Genesis, their partners, or other 3rd parties.
What is the minimum specification for the phone or tablet?
Freddy Bear is compatible with smart phones and tablets running iOS and Android operating systems. The minimum specification is:
- Memory: 250Mb free space for installing the app. 64Mb free space for the app to run.
- Bluetooth: 3.0 or higher
- Processor: x86-64 or ARM; 1GHz or above.
- Android: 4.0.3 or higher. Not compatible with Kindle Fire.
- iOS: 7.1 or higher
Will there be ad pop-ups?
The Freddy app does not use the internet. It will never serve any ads, and it will not allow any from external sources.
Do I need a smart device to play with Freddy Bear?
Freddy Bear can only use all of his play capabilities when he’s paired with a smart device via Bluetooth. However without a smart device he will still speak when he’s hugged, tipped upside down or thrown in the air.
Where can I get the App?
You can get it either on iTunes app store or Google Play like any other app. Search for 'My Friend Freddy Bear' or follow the links at the top of the website.
Can the App work without a Freddy Bear?
The information about the child can be input without a Freddy Bear paired to the smart device. The activities and conversation only work when a Freddy Bear is paired via Bluetooth.
Does the app use a lot of my smart device's power?
Unlike other Bluetooth streaming devices that send a lot of data (such as audio streaming), Freddy Bear’s app sends back very little so the power consumption is much lower than other Bluetooth devices.
Can I run Freddy Bear’s app and another app at the same time?
If your operating system allows, you can run two apps simultaneously. Freddy Bear’s app works no differently than any other app you would have on your smart device.
If I run Freddy Bear’s app on my phone or tablet, do I have to leave it with my child?
Freddy Bear can chat without the tablet being to hand but please note that any sounds from the device, including phone calls, will come through Freddy Bear whilst paired.
What is the maximum distance Freddy Bear should be from the smart device?
This depends on many factors but a good rule of thumb is within 10 metres.
Is there any charge for the App, or any in-app purchases?
There is no charge to download the app for the primary language in your country. There are no in-app purchases applicable/available in 2015.
Can I use Freddy Bear with more than one phone or tablet?
Freddy Bear works like any other Bluetooth device in that he can only be connected to one phone or tablet at a time. If you want to pair Freddy Bear with a different device, be sure to unpair him from the original device first, or even better, disable the Bluetooth on the first device.
Do I need an internet connection to play with Freddy Bear?
An internet connection will be required to download the free app which unlocks all of the fun things which Freddy Bear can do, and also for app updates. He does not need an internet connection to play with him as all the information he needs is contained within his app.
What happens if someone tries to type an inappropriate word into the app?
Freddy Bear’s ‘Violet’ software checks all responses as they’re typed in against a list of hundreds of pre-loaded ‘bad words’. If someone tries to enter a bad word it will not be accepted.